Terms of Service

1. The Services and launch status

Zhira Golf is an AI-assisted concierge that helps golfers and travel groups find, request, and coordinate tee times, lodging, and related trip logistics. The Services are being released in stages. At the time of writing, this website is an early access program that collects email addresses and offers previews; the full booking platform is scheduled to launch in Q4 2026.

Descriptions of features (including chat, voice, group planning, travel and lodging coordination, and direct connections to course tee sheets or other systems) describe what we are building or offer where available. Features, supported courses, regions, and integrations may vary, change, or be withdrawn, and where a direct connection to a course's system is not available, we may coordinate with the course by other means, including by telephone or through our staff. Nothing on our sites is a commitment that a particular course, date, or integration will be available.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract. The Services are not directed to children.
• Information you give us must be accurate and kept up to date. You are responsible for activity under your account and for keeping your sign-in credentials secure. Tell us promptly at support@zhiragolf.com if you suspect unauthorized use.
• You may not create an account or request early access by automated means, using false identities, or on behalf of another person without their permission.
• We may refuse, suspend, or remove access where we reasonably suspect fraud, abuse, or a violation of these Terms, or where required by law.

3. Zhira's role

Zhira acts as a concierge and facilitator. We are not a golf course, resort, hotel, airline, rental car company, or other travel supplier (each a "Provider"), and we do not own, operate, or control Providers. When a reservation is made, the agreement for the tee time, room, flight, or other service is between you and the Provider, and the Provider's rates, rules, eligibility requirements, dress codes, pace-of-play rules, cancellation and no-show policies, and terms apply. Unless we clearly state otherwise at the time of booking, Zhira is not the seller of the Provider's services and is not responsible for how a Provider performs them.

Zhira is not affiliated with, endorsed by, or sponsored by any Provider, tee-sheet or club-management software company, or booking marketplace unless we say so expressly. Their names and marks belong to their respective owners and are used only to identify them. We access Providers' systems only through authorized connections or by contacting them directly; we do not scrape websites in violation of their terms.

4. AI and automated assistance

• You are talking to an AI. Our chat and voice concierge uses artificial intelligence. It can make mistakes, misunderstand requests, or present out-of-date availability or prices. Review every summary, price, date, time, player count, and policy before you confirm.
• A booking is confirmed only when you receive a confirmation number or code from the Provider or its system. A conversation, a hold, a request, or a message from our assistant is not a confirmed reservation. If we cannot obtain a Provider confirmation, we will tell you and you will not be treated as booked.
• Acting on your behalf. You authorize Zhira, including its AI agents and staff, to contact Providers for you (for example, by email, API, or telephone) to check availability and request or change reservations you have asked us to pursue. Where we place calls, our agent will identify itself as an automated assistant calling on behalf of a customer. Calls may be recorded or transcribed as described in the Privacy Policy and as permitted by applicable law.
• Human review. We may route a request to a member of our team for review, completion, or support, for example when a Provider cannot be reached or an exception arises.
• Do not rely on the assistant for legal, medical, financial, or safety advice. Do not enter payment card numbers, passwords, or government identifiers into chat; payments are collected only through our secure payment forms.

5. Bookings, changes, and cancellations

• Provider policies control. Cancellation windows, change fees, deposits, minimum player counts, weather policies, and no-show charges are set by the Provider. We will show you the applicable policy, where we have it, before you confirm a booking or any charge that depends on it.
• Tee times. We only request tee times at least 30 minutes in the future, and player counts must fit the Provider's limits (typically 1 to 4 per tee time). Tee times are released by Providers in their own systems and can sell out or change at any moment.
• No duplicates. We check for an existing booking before creating a new one. Tell us promptly if you see a duplicate or an error so we can correct or cancel it.
• Changes and cancellations you request through Zhira are forwarded to the Provider and are effective only when the Provider confirms them. Fees or penalties charged by the Provider are your responsibility. Zhira service fees are refundable only as stated at checkout or as required by law.
• If a Provider cancels or cannot honor a booking, we will notify you promptly and help you rebook or obtain a refund from the Provider where possible. We are not responsible for the Provider's decision or for costs you incur elsewhere in reliance on a booking.
• No-shows. If you do not arrive, the Provider may charge you under its policy.

6. Fees and payments

• Zhira service fees (for example, a per-booking or concierge fee) will be shown to you before you confirm a booking. Provider charges such as green fees, cart and range fees, pro-shop purchases, resort and destination fees, lodging, airfare, ground transportation, shipping or delivery, and taxes are separate, are set by the Provider, and are shown separately where we have the information.
• Payment methods. Where payment through Zhira is offered, card and wallet payments (including Google Pay and Apple Pay) are processed by our payment processor, Stripe, Inc. Card details go directly to the processor; Zhira never receives or stores full card numbers. Some bookings are paid directly to the Provider at the course or resort instead.
• Authorization. By confirming a payment you authorize us and our processor to charge the amount shown, including any cancellation fee you were shown and agreed to before it applies. We only charge a cancellation fee after showing you the applicable policy.
• Prices and taxes. Prices can change until you confirm. You are responsible for applicable taxes and for any currency conversion or card-issuer fees.
• Declined or disputed payments. If a payment fails, a booking may be released. Please contact us before filing a chargeback so we can resolve the issue; we may suspend accounts with repeated unwarranted chargebacks.
• Idempotency and errors. Each payment request is submitted once. If you believe you were charged twice or incorrectly, contact support@zhiragolf.com and we will investigate and correct verified errors.

7. Founding Member offer: 6 months of zero Zhira service fees

• What it covers. Zhira's concierge, booking, and service fees that Zhira itself charges, for eligible bookings made through the Services during the offer period.
• What it does not cover. Any fee, price, or charge set by a third party, including: green fees; cart, range, caddie, and club rental fees; pro-shop purchases; resort, destination, and amenity fees; lodging rates and deposits; airfare and baggage fees; rental cars, shuttles, and other ground transportation; shipping or delivery charges; taxes and gratuities; payment-card, foreign-exchange, or issuer fees; travel insurance; and cancellation, change, or no-show fees imposed by a Provider.
• Duration. The 6-month period begins on the date the Services are first made generally available to the public (the "Launch Date") and ends 6 months later. After that, Zhira's then-current service fees apply and will be shown to you before you confirm any booking.
• Eligibility and verification. Available to each person who requests early access and verifies their email address. One offer per verified person; not transferable; no cash value; not combinable with other Zhira fee promotions unless we say so. It may be unavailable in some regions or for some booking types at launch.
• Not a reservation. Registration does not reserve any tee time, room, or other inventory and does not guarantee access, a launch date, or a feature set.
• Changes and withdrawal. We may modify or withdraw the offer before the Launch Date if required by law, if a Provider or payment partner requirement makes it impracticable, or to prevent fraud or abuse. We may revoke it for violations of these Terms, duplicate or fraudulent sign-ups, or abusive use, in which case we will notify you.

8. Early access and communications

• Early access registration requires an email address and a verification click. We do not collect telephone numbers or send text messages through the early access program. If that changes, we will ask for your separate consent first.
• We will email you to verify your address and about launch and early access. Every marketing email includes an unsubscribe option, and you can also write to privacy@zhiragolf.com. We may still send transactional messages about your account or bookings.
• Early access previews may be incomplete, change without notice, and are provided without commitment to launch or to any particular feature.

9. Group trips and invitations

If you organize a trip for others, you confirm that you have their permission to give us their name or contact details and that you are authorized to make the requests you make for the group. We may send invitations or updates to people you invite, naming you as the organizer. The organizer is responsible for the group's payments unless the booking flow clearly assigns payments to each participant, and for communicating Provider policies to the group. Participants can ask us to stop contacting them at any time.

10. Acceptable use

You agree not to, and not to help others to:

• break the law, infringe others' rights, or submit false, misleading, or fraudulent bookings, identities, or payment information;
• hold or book tee times or rooms you do not intend to use, resell them for profit, or use the Services to bypass a Provider's rules or price controls;
• probe, scan, overload, or interfere with the Services or our security, or bypass rate limits, bot protection (such as Cloudflare Turnstile), or access controls;
• scrape, harvest, or copy the Services or their data, or use automated tools to submit forms or make requests, except through an API we expressly authorize;
• attempt to manipulate our AI (for example, by prompt injection, jailbreaking, or impersonating staff or Providers) or extract system prompts, models, or other users' data;
• reverse engineer, decompile, or create derivative works from the Services except where the law allows it despite this restriction;
• harass or threaten staff, Providers, or other users, or upload malware or unlawful, hateful, or sexually explicit content.

11. Your content and feedback

You keep ownership of the messages, preferences, and other content you submit ("Your Content"). You grant Zhira a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Your Content as needed to provide, secure, and improve the Services and to comply with law, and to share it with Providers and other parties as needed to carry out your requests. We do not use your personal data to train our own or third-party foundation models without your consent; see the Privacy Policy. If you send us ideas or feedback, we may use them without restriction or compensation.

12. Intellectual property

The Services, including their software, design, text, graphics, logos, and the Zhira name and mark, are owned by Global Maxima LLC or its licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal or internal business use. All other rights are reserved. To report alleged copyright infringement, write to compliance@zhiragolf.com with the information required by 17 U.S.C. 512(c)(3).

13. Third-party services

The Services interoperate with third parties, including Providers, payment processors, cloud and AI infrastructure, telephony, email, and security services. Their products are governed by their own terms and privacy policies, and we are not responsible for them. Links to third-party sites are provided for convenience and do not imply endorsement.

14. Golf and travel risks

Golf and travel involve inherent risks, including weather, course conditions, injury from errant balls or equipment, golf cart accidents, heat, and travel disruption. Zhira does not operate courses, lodging, or transport and does not supervise your participation. You are responsible for your own safety and the conduct of your group, and you participate at your own risk to the fullest extent permitted by law. Providers may require you to sign their own waivers.

15. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available." Zhira disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Services will be uninterrupted, secure, or error-free, that AI output will be accurate, or that any tee time, price, or availability shown is current or will be honored by a Provider. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

16. Limitation of liability

To the fullest extent permitted by law: (a) Zhira and its affiliates, officers, employees, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or trip costs, arising out of or related to the Services or these Terms; (b) Zhira is not liable for the acts, omissions, prices, cancellations, or services of any Provider or other third party; and (c) Zhira's total liability for all claims relating to the Services will not exceed the greater of the amount of Zhira service fees you paid us in the 12 months before the claim arose or US$100.

These limits apply regardless of the legal theory and even if we were told of the possibility of the damages. They do not limit liability that cannot be limited by law, such as for fraud, willful misconduct, gross negligence, or death or personal injury caused by our negligence, and they do not affect any non-waivable consumer rights you have where you live.

17. Indemnification

You will defend, indemnify, and hold harmless Zhira, its affiliates, and their personnel from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or law, Your Content, or your misuse of the Services, except to the extent caused by our own wrongdoing. This section does not apply to consumers where prohibited by law.

18. Term and termination

These Terms apply while you use the Services. You may stop using them or close your account at any time by contacting us. We may suspend or end your access at any time for violation of these Terms, risk to others or the Services, legal requirements, or discontinuation of a feature or the program, with notice where practicable. Sections that by their nature should survive (including disclaimers, limitations of liability, indemnification, and Section 19) survive termination. Termination does not cancel a booking already confirmed with a Provider or relieve you of payment obligations for it.

19. Governing law, dispute resolution, and arbitration

Please read this section carefully. It affects your legal rights, including your right to go to court.

19.1 Governing law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Minnesota and applicable federal law, without regard to conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of Section 19.

19.2 Informal resolution first

Before starting any formal proceeding, you and Zhira agree to try to resolve the dispute informally. Send a written notice describing the dispute and the relief you seek to compliance@zhiragolf.com (or Global Maxima LLC, Attn: Legal, 1250 Wayzata Boulevard East, STE 1, Wayzata, MN 55391), including the email address used with the Services. We will send notices to you at your account email. Each side will negotiate in good faith for 30 days after notice is received.

19.3 Binding individual arbitration

If the dispute is not resolved within 30 days, you and Zhira agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including their formation, enforceability, or scope, and including claims against our affiliates, personnel, and service providers) will be resolved exclusively by final and binding arbitration, not in court, except as stated in Section 19.6. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, if AAA is unavailable, by a comparable provider we agree on) in effect when the claim is filed, available at adr.org. The arbitrator, not a court, decides all issues including the arbitrability of any claim, except that a court decides disputes about the validity or enforceability of the class action waiver in Section 19.5.

Hearings, if any, will be held by video or telephone, or, if you prefer an in-person hearing, in the county where you live or in Hennepin County, Minnesota. The arbitrator must follow applicable law, may award any individual relief a court could, and must issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction.

19.4 Costs

Each party bears its own attorneys' fees unless the law or the arbitrator provides otherwise. For claims you bring as a consumer, Zhira will pay all AAA filing, administrative, and arbitrator fees beyond the amount you would have paid to file a lawsuit in court, unless the arbitrator finds the claim frivolous or brought for an improper purpose.

19.5 Class action and jury waiver

You and Zhira each agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private-attorney-general action. The arbitrator may not consolidate claims or preside over any class or representative proceeding. To the fullest extent permitted by law, each of us also waives any right to a jury trial. If this class action waiver is found unenforceable as to a claim, that claim (and only that claim) must be litigated in court as provided in Section 19.7 and not in arbitration.

19.6 Exceptions

• Either party may bring an individual claim in small claims court if it qualifies and stays there.
• Either party may seek temporary or permanent injunctive relief in court for infringement or misuse of intellectual property, or for unauthorized access to or abuse of the Services.
• You may report concerns to a government agency, and nothing here limits your right to file a complaint with a regulator.

19.7 Court venue for claims that are not arbitrated

For any dispute that is not subject to arbitration, you and Zhira consent to the exclusive jurisdiction and venue of the state and federal courts located in Hennepin County, Minnesota, and waive objections based on inconvenient forum, except where applicable law gives you the right to sue in the courts where you live.

19.8 Mass filings

If 25 or more similar claims are filed against Zhira by the same or coordinated counsel or representatives, the parties agree the claims will be administered in staged batches of no more than 10 at a time, with the others stayed (and any limitations periods tolled) until the first batch is resolved, with the arbitration provider or a court appointing a process administrator if needed.

19.9 Your right to opt out

You may opt out of arbitration and the class action waiver by emailing compliance@zhiragolf.com with the subject line "Arbitration Opt-Out" (or writing to the address above) within 30 days of first accepting these Terms, stating your name, the email address associated with your account or sign-up, and that you opt out. Opting out does not affect any other part of these Terms. If you opt out, disputes will be resolved in court under Sections 19.1 and 19.7.

19.10 Consumers outside the United States

If you live in the European Economic Area, the United Kingdom, South Africa, Canada, or another place where mandatory consumer law gives you rights that cannot be waived, nothing in these Terms limits those rights, including any right to bring claims in your local courts or before your local consumer or data protection authority. Sections 19.3 to 19.8 apply to you only to the extent permitted by that law.

19.11 Severability and survival

If any part of Section 19 other than the class action waiver is found unenforceable, it will be severed and the rest remains in effect. Section 19 survives termination of these Terms and applies to claims that arose before and after you accepted them.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms with a new effective date and, where we have your email address, notify you at least 30 days before the changes take effect (or sooner where required by law or for legal or security reasons). Changes to Section 19 will not apply to disputes you have already notified us of. If you keep using the Services after the effective date, you accept the updated Terms; if you do not agree, stop using the Services.

21. General terms and contact

• Electronic communications. You consent to receive notices and agreements electronically, which satisfy any legal requirement that they be in writing.
• Entire agreement. These Terms and the Privacy Policy, together with any booking-specific terms shown at checkout, are the entire agreement about the Services and supersede earlier versions. If they conflict with checkout terms for a specific booking, the checkout terms control for that booking.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• No waiver; severability. Our failure to enforce a provision is not a waiver. If a provision is unenforceable, the rest remains in effect.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including severe weather, outages of third-party networks or systems, labor disputes, or acts of government.
• Export and sanctions. You may not use the Services if you are barred under U.S. or other applicable sanctions or export laws.
• No third-party beneficiaries. Except for our affiliates and personnel as stated above, these Terms do not benefit anyone else.

Contact. Global Maxima LLC, doing business as Zhira Golf, 1250 Wayzata Boulevard East, STE 1, Wayzata, MN 55391, USA. General support: support@zhiragolf.com. Legal and compliance: compliance@zhiragolf.com. Privacy: privacy@zhiragolf.com.